TERMS AND CONDITIONS
1. Introduction
This website found under the Drakes-London.com URL is operated by Carrington Hull
Associates Ltd trading as Drakes. The references to "we" and "us" and "our" shall
be deemed to be references to Carrington Hull Associates Ltd trading as Drakes.
References to "you" and "our" to be references to a person placing an order via
this website If you have any questions regarding the website or these terms and
conditions, you can contact us at:
Carrington Hull Associates
Trading as Drakes
15 Garrett Street
London EC1Y 0TU
UK
Tel: +44 (0) 20 7608 0321
Email: drakes@drakes-london.com
VAT no: 242 8011 93
Reg No: 1343114
Registered at: 83 Wimpole Street, London W1G 9RQ
2. Scope
These terms and conditions are a legal agreement between us and apply to your use
of our website including the sale of retail goods to consumers. You must read, agree
with and accept all the terms and conditions contained in this agreement and our
privacy policy.
3. Order acceptance
All orders placed by you are subject to our acceptance. We reserve the right at
all times and at our sole discretion to refuse to accept an order for any reason
and without liability to you.
Orders may only be placed by individual customers and corporations purchasing goods
other than for resale. (Wholesale customers should contact us direct at the above
address.)
After you have placed the order with us, we will send you an order acknowledgement
by email with your order number and details of the product you have ordered. This
email is only an acknowledgement of receipt and is not an acceptance of your order.
The acceptance of your order and a contract of sale between us will not take place
until you have been advised the said goods are available and these goods have been
paid for in full including any applicable charges. No payment shall be considered
to have been received until we have received payment in cleared funds.
4. Order placement
You may browse our website without registering but when you place your first order
you will need to register with us and complete certain fields on an order form.
Your username will be the email address you give us. In doing so you give us a commitment
that you are authorised to use the address in question. You will also be asked to
input a password.
You should not disclose or transfer your password to any other person. You must
notify us immediately if you become aware of any unauthorised use of your password.
Without prejudice to our rights, we may suspend your access to the website without
liability to you if in our reasonable opinion such action is necessary to safeguard
the website.
Before you submit your order you will be given the opportunity to review your selection,
check the total price of your order and correct any errors. Your order represents
an offer by you to purchase products.
If products shown on our website are not available or are incorrectly priced or
incorrectly described, we shall not be obliged to sell you such products.
We reserve the right to change at any time and without any previous notice the items
offered on our website.
It is vitally important that you check carefully the quantity of goods that you
order from us. We will deliver what you order. Whilst you have a right of cancellation
you must pay for the delivery costs back to us.
5. Telephone sales
You may also order from us by telephone. You can ring us on Monday to Friday from
9am to 5pm UK time, excluding bank and public holidays. If you provide us with an
email address, we will follow the same procedures as for internet sales but if not
we reserve the right to follow an alternative process, which you will be advised
of when you call. In either case acceptance of your order and a contract of sale
between us is not formed until payment in full has been received and cleared.
6. Descriptions and Product Information
We have made every effort to represent the colours of our products as accurately
as possible. However due to differences in monitors we are unable to guarantee that
the colour you will see on your monitor will reflect the true colour of the product.
If you have any questions about the product you may of course contact us (see "contact
us").
Drake's warrants that the goods that you buy will at the time of delivery to you
correspond to the description given by Drake's. Except where you buy as a consumer
(as defined in Section 12 Unfair Contract Terms Act 1977) all other warranties,
conditions and terms relating to fitness for purpose, merchantability or condition
of the goods, whether implied by statute or common law or otherwise are excluded.
No statement description information warranty condition or recommendation contained
in any catalogue list or similar shall be construed to enlarge, vary or override
in any way the terms of this clause.
7. Prices
All prices on the website are quoted in pounds sterling (£). They include VAT payable
but exclude delivery charges, which are detailed separately.
Please note that on all orders placed for delivery outside the UK it is the customer's
responsibility to pay any subsequent import duties that may be applicable for deliveries
within their own countries.
We may change the prices on the website at any time and without any notice.
We try to ensure that all prices given on the site are correct. However, mistakes
can occur. If we have quoted an incorrect price on the site and if the correct price
is lower than that quoted, we will automatically assume that you wish to continue
with your order. However if the correct price is higher than that originally quoted,
we will contact you to ask if you still want to order the goods.
Payment terms
You confirm that you are authorised to use the credit card/debit card whose details
you enter. All credit /debit cards are subject to validation checks and authorisation
by the card issuer. If the issuer of your card refuses to authorise payment we will
not accept your order. Furthermore we will not be liable for any delay or non delivery.
We are not obliged to inform you of the reason for the refusal. We have no responsibility
for your bank or card issuer charging you as a result of our processing of your
credit /debit card payment in accordance with your order.
8. Delivery
Where there is a delay in the supply of goods you have ordered, we will advise you
as soon as practicable. If the goods cannot be delivered within 30 days of your
order, we will notify you of this delay and you may either cancel your order or
agree a further delivery time with us.
9. Delivery charges
Delivery charges will be added to your order.
These are as follows:
Addresses within the United Kingdom - £4.75 per order
Addresses in other parts of the EU - £10.00 per order
Addresses outside the EU - £15.00 per order
10. Returns and Exchanges Policy
28 day returns guarantee
We hope you will be totally satisfied with anything you buy from our website. If,
for any reason you are unhappy with your purchase, you can return it unworn and
unused within 28 days of the date of despatch. The date the items were despatched
to you by us will be detailed in the documentation with your order. All items which
you wish to return must be returned in their original packaging with their labels
intact.
You may either exchange the item for something else, subject to stock availability
or receive a full refund of the price paid (excluding any delivery charges).
The refund can only be made to the card used when paying for the order. We will
email you as soon as practicable once we have received the goods back from you.
Additionally, we will place a credit to the credit/debit card used to purchase the
goods normally within 14 days of receipt of the goods by us.
If you wish to exchange an item, you will have to pay any difference in cost of
the item and any additional delivery cost.
11. Returns Procedure
When returning goods, please log on to our website and complete the returns form.
This should be printed and sent back with the goods. Please fill in the section
asking for the reason for the return as this is important information for us. Please
wrap your parcel securely to avoid damage in transit back to us. Please note we
cannot accept an item for refund if it has been damaged in transit to us. We recommend
that you to obtain a proof of posting certificate if using the Post Office.
Please return your parcel to:
Drakes-London Etailing Dept
15 Garrett Street
London EC1 Y 0TU
In any event damaged, worn, used items will not be refunded or exchanged.
If you need to return a product you can use our automated refund procedure by clicking here.
12. Distance Selling Regulations
Under the Consumer Protection (Distance Selling) Regulations 2000 and 2005 you have
a right to cancel orders for items purchased from our website within a statutory
cooling -off period. This is normally 7 working days from the day after the date
on which the item in question was delivered.
To cancel your order, please provide us with notice either by letter, fax or email
, in each case within the statutory cooling off period and giving details of the
items ordered and (where appropriate) their delivery date.
If you exercise your right to cancellation after the item has been delivered to
you, please follow the instructions for returns above to the following address:
Please note you will be responsible for the costs of returning the items to us unless
we delivered it in error.
13. Delivery, Title and Risk
Orders will be sent to the delivery address that you have submitted on your order
form. We cannot be held responsible if that delivery address is incorrect. Please
note that we cannot deliver to PO boxes. (There are some delivery restrictions on
where we can deliver and these will be given to you on request.) Title of the products
will be transferred to you on delivery.
Once a product has been received by you, all risk of damage to or loss of the product
will pass to you.
14. Trademarks, Copyright, Intellectual Property
The Drakes trade mark remains the exclusive property of Carrington Hull associates
Limited trading as Drakes. The trademark is protected by International and UK Copyright
and other Intellectual Property laws.
Privacy Statement
Drakes take the issue of the privacy and protection of your personal data very seriously.
Drakes is committed to complying with all relevant Data Protection legislation.
We use the Internet technology sometimes known as "cookies" to store the information
that you give us. This helps us to understand the products you are interested in.
We do not store credit/debit card details you give us other than in connection with
the transaction you authorise. We will not disclose any of your personal information
to anyone outside Drakes. We may from time to time contact you with regard to our
products and services. You can at any time request that we make no further contact
with you by emailing us at drakes@drakes-london.com. No form of communication over
the Internet is totally secure. Drakes will always use reasonable endeavours to
protect the personal information that you give us but we cannot guarantee security
totally and in placing an order with us you are acknowledging that you are placing
your personal information on the Internet at your own risk.